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Returns

APPLICABLE TO ALL PRODUCTS

RETURNS

Although we only aim to deliver only the highest quality product, we are happy to process a return for the following reasons:
  • The item delivered was not as described
  • Item/s were damaged upon arrival
  • Changed your mind after delivery (14 day returns)

 

To return, please process your request to us at team@moodhairinc.com within 14 days of receiving the product/s (according to the delivery date provided to us by the courier company). All refunds will be permitted as long as unused with tag and in their original packaging. If for any reason the product is returned in a different condition to the one that left our premises, we may make a reduction from your refund due to the loss in value of the goods as a result of unnecessary handling by yourself. 

Once the tag has been removed from your Mood, please note that all refunds will be void. 


All refunds will be reimbursed to the form of payment that was used to purchase the goods. Please leave 5 days after we have received the refunded items to reimburse your payment method. 

DAMAGED GOODS

We take pride in every element of our service and endeavor to deliver products in perfect condition. If for any reason your item has arrived damaged, please contact team@moodhairinc.com within 24 hours of receiving the product. 
Within your email, you must include:
  • Order number
  • Description of the product and its damage
  • Clear photos of the damage
  • Photos of the parcel that contained the product
  • If you would prefer a refund or replacement

 

It is essential that we receive all details of the return above to process your request as quickly as possible. Once we have received all of this information our customer support can either send a replacement or a refund within 5 days. Please make sure to state in your email which option you would prefer.


All refunds will be reimbursed to the form of payment that was used to purchase the goods.